info@crankyship.com

FAQs

Q: Is my payment and credit card information secure when using CrankyShip.com?

A:

Yes, your payment and credit card information is highly secure when using CrankyShip.com. We utilize trusted third-party payment processors, Stripe and PayPal, to ensure the highest level of security and protection for your sensitive data. Here's why you can trust the security of your payment and credit card information:


1. **Industry-Leading Security Measures**: Both Stripe and PayPal are renowned and trusted payment processors that implement industry-leading security measures to safeguard your payment and credit card information. They utilize advanced encryption technologies and adhere to strict security protocols to prevent unauthorized access or fraudulent activities.

2. **Secure Payment Gateways**: CrankyShip.com integrates with Stripe and PayPal through secure payment gateways. When making a payment, you are redirected to the payment processor's website, where you can securely enter your payment and credit card details. This ensures that your sensitive information is handled directly by the trusted payment processor, not stored or processed on CrankyShip.com's servers.

3. **PCI Compliance**: Both Stripe and PayPal are Payment Card Industry Data Security Standard (PCI DSS) compliant. This means they meet the highest security standards set by the payment card industry to protect cardholder data. Their compliance ensures that your payment and credit card information is handled securely and in accordance with industry best practices.

4. **Tokenization**: Stripe and PayPal utilize tokenization, which replaces your credit card details with a unique token. This token is used for payment processing, while the actual card information is securely stored by the payment processor. Tokenization adds an extra layer of security by ensuring that your sensitive card details are never exposed during the transaction.

5. **Fraud Protection**: Stripe and PayPal employ sophisticated fraud detection and prevention mechanisms to identify and prevent fraudulent transactions. Their systems analyze various factors, including transaction patterns, IP addresses, and user behavior, to detect and mitigate any potential fraudulent activities. This helps ensure the security of your payment and credit card information.

6. **Secure Data Handling**: CrankyShip.com follows strict data handling practices to protect your personal and financial information. We adhere to applicable data protection laws and regulations and implement robust security measures to safeguard your data from unauthorized access or disclosure.

In summary, your payment and credit card information is highly secure on CrankyShip.com. We utilize trusted third-party payment processors, Stripe and PayPal, who implement industry-leading security measures, utilize secure payment gateways, are PCI compliant, employ tokenization, and have robust fraud protection mechanisms. Rest assured that your sensitive information is handled with the utmost care and security.

 

Q: Am I considered a Shipper or a Transporter?

A:

**Shipper**: If you have goods or items that need to be shipped from one location to another, you are considered a shipper. As a shipper, you can create shipment listings on CrankyShip.com, provide details about your shipment, and choose a transporter from the available options.


 **Transporter**: If you are a service provider or company that offers shipping and transportation services, you are considered a transporter. As a transporter, you can create a profile on CrankyShip.com and browse through available shipment listings to find shipments that match your capabilities and preferences.

Q: What happens if additional resources are needed when the transporter arrives to pick up the item?

A:

1. The transporter will send a message through our system to the shipper, explaining the need for additional fees due to unforeseen circumstances like a flat tire on a travel trailer.

2. The shipper and transporter will then discuss and agree upon the additional fees required to address the situation.

3. Once the agreement is reached, the shipper should send CrankyShip a message with the agreed-upon amount.

4. CrankyShip will confirm with the transporter to ensure both parties are in agreement with the additional fees.

5. If both the shipper and transporter agree, CrankyShip will proceed to charge the additional fees on the shipper's credit card.

6. Upon successful payment, CrankyShip will promptly release the funds to the transporter for the additional resources provided.

Q: How important is my rating as a transporter on CrankyShip.com?

A:

A: Your rating as a transporter on CrankyShip.com is extremely important and can significantly impact your ability to secure future shipments. Here's why your rating matters:


1. **Trust and Credibility**: A high rating demonstrates your trustworthiness and credibility as a transporter. Shippers rely on ratings and reviews to assess the quality of service provided by transporters. Positive ratings build trust and make shippers more likely to choose you for their shipping needs.

2. **Competitive Advantage**: A higher rating gives you a competitive advantage over other transporters. Shippers often compare ratings when selecting a transporter for their shipment. If you have a strong rating, it sets you apart from the competition and increases the likelihood of being chosen for future shipments.

3. **Repeat Business and Referrals**: Shippers who have had a positive experience with you are more likely to use your services again for future shipments. Additionally, satisfied shippers may recommend you to others in their network, leading to potential referrals and an expanded customer base. Your rating plays a crucial role in earning repeat business and referrals.

4. **Feedback for Improvement**: Ratings and reviews provide valuable feedback that can help you improve your services. By paying attention to the feedback provided by shippers, you can identify areas for improvement and make necessary adjustments to enhance your overall performance. This constant improvement contributes to maintaining a high rating and attracting more business.

5. **Accountability and Professionalism**: Your rating serves as a measure of your accountability and professionalism as a transporter. Shippers rely on ratings to assess how well you adhere to deadlines, communicate effectively, handle items with care, and address any issues that may arise during the shipping process. A positive rating reflects your commitment to providing a high level of service.

In summary, your rating as a transporter on CrankyShip.com is crucial for building trust, gaining a competitive advantage, earning repeat business and referrals, increasing visibility, receiving feedback for improvement, and demonstrating accountability and professionalism. Maintaining a high rating is essential for securing future shipments and establishing a strong reputation within the shipping community.

Q: CrankyShip Transporter Tutorial

A:


Click Here to access a PDF walkthrough of our site!
Click Here to access a Video walkthrough of our site!

Q: Are there fees to join?

A:

There are no fees to join and no fees "tacked on" to your quote. What you bid is what you are paid.

Q: Am I competing against other transporters?

A:

Yes, all transporters may submit bids and the CrankyShip team will select the best fit for the transport.

Q: Can I just call in for available shipping loads?

A:

No, all available shipments will be listed on CrankyShip.com

Q: Can I bid on shipments if already transporting another?

A:

Yes, we encourage you to check the site daily.

Q: How To Update My License and Insurance Information?

A:

In order to update your license and insurance information please log in and go to the "Account" tab in the top menu bar. Once on the "Your Account" page, please click the "View My Files" button on the bottom of the page. Now from the "My Files" page please select either the License or Insurance button and click the "Browse..." button to select the file you would like to upload. Then please enter the License/Policy Number along with the Expiration Date. Once you are all done please hit the "Update" button and you are finished.

Q: What should I be prepared to handle as a professional transporter?

A:

 **CrankyApe loads**We expect transporters to handle issues such as flat tires, blow outs, missing keys, scheduling with lots (repo lots, impound lots, residences and dealers). Transporter should also carry proper towing equipment including 5th wheel, bumper pull, goose neck attachments and spare tires as required. Fees will be re-imbursed by CrankyApe with a valid receipt and proper documentation. If any question you may call or email for approval. We look to our transporters to get the job done.

Q: Will I need to pay lot fees? (CrankyApe Transports)

A:

From time to time you may need to pay lot fees to get a vehicle released. Those fees will be re-imbursed by CrankyApe and will be communicated prior to recovering the unit.

Q: What if the unit has issues I wasn't aware of? (CrankyApe Transports)

A:

We provide as accurate info as we can. That said, we're dealing with tow lots that do not always have accurate info nor the time to get detailed specs and condition. You may be required to deal with missing keys, flat tires etc. in order to transport the vehicle. While it's not common, be prepared for the worst.

Q: What is the cancellation policy for shippers and transporters?

A:

Here are the details of the cancellation policy:


1. **Cancellation before Transporter Acceptance**: If a shipper cancels a booking before the transporter accepts it, a full refund will be issued, minus a 3.5% processing fee.

2. **Cancellation after Transporter Acceptance, but before Unit Collection** If the transporter has accepted the booking but has not yet collected the unit, and the shipper wishes to cancel, they should contact CrankyShip directly. Refunds under these circumstances are not guaranteed and will be assessed on a case-by-case basis.

3. **Cancellation after Unit Collection**: Once the unit has been collected by the transporter, no cancellations or refunds are permissible.

Q: What is the cancellation policy for transporters on CrankyShip?

A: 
Transporters can cancel a booking after acceptance by the Shipper, in which case a full refund, inclusive of credit card fees, will be issued to the Shipper.

Q: What are the insurance requirements for being a transporter for CrankyShip?

A:

CrankyShip transporters require the following:

500,000 auto liability (minimum, 1,000,000 preferred)

On hook coverage with at least 200k limit
Or
Transporter/Carrier coverage with at least 200k limit.

Coverages should be documented on a Certificate of Insurance (COI) provided by your agent.

Midwest Recreational Clearinghouse MUST be listed on the COI as an additional insured. (This is common practice, simply request this from your agent.)

Address for COI
Midwest Recreational Clearinghouse
1101 Spiral Blvd
Hastings, MN 55033

*** Please see the Terms & Conditions (Section 15 - Insurance) for additional details on insurance and other requirements

Q: What happens if additional resources are needed when the transporter arrives to pick up the item?

A:

1. The transporter will send a message through our system to the shipper, explaining the need for additional fees due to unforeseen circumstances like a flat tire on a travel trailer.

2. The shipper and transporter will then discuss and agree upon the additional fees required to address the situation.

3. Once the agreement is reached, the shipper should send CrankyShip a message with the agreed-upon amount.

4. CrankyShip will confirm with the transporter to ensure both parties are in agreement with the additional fees.

5. If both the shipper and transporter agree, CrankyShip will proceed to charge the additional fees on the shipper's credit card.

6. Upon successful payment, CrankyShip will promptly release the funds to the transporter for the additional resources provided.

Q: Why is it important to provide detailed and accurate information in my listing?

A:

Providing detailed and accurate information in your listing is essential for obtaining accurate quotes, efficient resource allocation, a smooth pickup process, transparent communication, and minimizing additional costs. By taking the time to provide all pertinent information about the item you need to ship, you enhance the overall shipping experience and increase the likelihood of a successful and satisfactory transaction.

Items to consider:

  1. Overall Size
  2. Does it have keys?
  3. Does the unit run?
  4. Does the unit drive?
  5. Does it have physical damage?
  6. Tire condition?
  7. Fees owed at the pickup location
  8. Type of hitch required
  9. Do the lights work?
  10. If its a boat, does it have a trailer?

These are just a few items to consider, remember providing detailed and accurate information in your listing is crucial for a smooth and successful shipping experience.




Q: Is my payment and credit card information secure when using CrankyShip.com?

A:

A: Yes, your payment and credit card information is highly secure when using CrankyShip.com. We utilize trusted third-party payment processors, Stripe and PayPal, to ensure the highest level of security and protection for your sensitive data. Here's why you can trust the security of your payment and credit card information:


1. **Industry-Leading Security Measures**: Both Stripe and PayPal are renowned and trusted payment processors that implement industry-leading security measures to safeguard your payment and credit card information. They utilize advanced encryption technologies and adhere to strict security protocols to prevent unauthorized access or fraudulent activities.

2. **Secure Payment Gateways**: CrankyShip.com integrates with Stripe and PayPal through secure payment gateways. When making a payment, you are redirected to the payment processor's website, where you can securely enter your payment and credit card details. This ensures that your sensitive information is handled directly by the trusted payment processor, not stored or processed on CrankyShip.com's servers.

3. **PCI Compliance**: Both Stripe and PayPal are Payment Card Industry Data Security Standard (PCI DSS) compliant. This means they meet the highest security standards set by the payment card industry to protect cardholder data. Their compliance ensures that your payment and credit card information is handled securely and in accordance with industry best practices.

4. **Tokenization**: Stripe and PayPal utilize tokenization, which replaces your credit card details with a unique token. This token is used for payment processing, while the actual card information is securely stored by the payment processor. Tokenization adds an extra layer of security by ensuring that your sensitive card details are never exposed during the transaction.

5. **Fraud Protection**: Stripe and PayPal employ sophisticated fraud detection and prevention mechanisms to identify and prevent fraudulent transactions. Their systems analyze various factors, including transaction patterns, IP addresses, and user behavior, to detect and mitigate any potential fraudulent activities. This helps ensure the security of your payment and credit card information.

6. **Secure Data Handling**: CrankyShip.com follows strict data handling practices to protect your personal and financial information. We adhere to applicable data protection laws and regulations and implement robust security measures to safeguard your data from unauthorized access or disclosure.

In summary, your payment and credit card information is highly secure on CrankyShip.com. We utilize trusted third-party payment processors, Stripe and PayPal, who implement industry-leading security measures, utilize secure payment gateways, are PCI compliant, employ tokenization, and have robust fraud protection mechanisms. Rest assured that your sensitive information is handled with the utmost care and security.

 

Q: What is the cancellation policy for shippers and transporters on CrankyShip?

A:

Here are the details of the cancellation policy:


1. **Cancellation before Transporter Acceptance**: If a shipper cancels a booking before the transporter accepts it, a full refund will be issued, minus a 3.5% processing fee.

2. **Cancellation after Transporter Acceptance, but before Unit Collection** If the transporter has accepted the booking but has not yet collected the unit, and the shipper wishes to cancel, they should contact CrankyShip directly. Refunds under these circumstances are not guaranteed and will be assessed on a case-by-case basis.

3. **Cancellation after Unit Collection**: Once the unit has been collected by the transporter, no cancellations or refunds are permissible.

Q: What is the cancellation policy for transporters on CrankyShip?

A: 
Transporters can cancel a booking after acceptance by the Shipper, in which case a full refund, inclusive of credit card fees, will be issued to the Shipper.